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Frequently Asked Questions
Where is my order confirmation email?
We will send 2 emails after you place your order. An order confirmation email once your order is placed and a shipping confirmation email once we ship your package.
If you did not receive your order confirmation email, please make sure to check your Spam Folder first.
Please make sure you enter the correct email address at checkout to ensure you receive your order confirmation and shipping confirmation, including your tracking number.
If you have any issues, please contact our Customer Support team.
How long before my order ships?
It takes 1 to 3 Business Days to process and ship your order after you place it depending on inventory levels.
You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.
Get in touch
We’d love to hear from you! If you have any questions, need support, or just want to say hello, feel free to get in touch with us through the details below.
Email Us
info@valior-london.uk
Please allow 24 to 48 hours for us to reply to your email.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Closed
Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.